We start where all great relationships of trust begin: by listening. Our focus is on understanding your vision and what is most important to you or your client.
Whether it’s a yacht, private aircraft, luxury residence, hotel or bespoke product, we can start at inception or jump in and help at any point in the process. Either way, our goal is to provide impeccable service and develop a relationship that lasts beyond the life of the project.
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At the outset of any project, we provide you with a dedicated client management professional. We are focused on building relationships with our clients. So this person will be your partner through the entire project life cycle. They are your direct contact and liaison to our behind-the-scenes team to ensure every detail is attended. Providing you with detailed project proposal, schedule management, and if needed, coordinating installation services.
The creative process is ever-changing and evolving. We remain flexible and adaptable. We know that the definition of success may shift as things evolve and come to life. We pride ourselves on being able to maintain a calm, consistent presence whether we're appointing the interior of a private jet, or a custom FF&E and OS&E package for your new residence, destination property or bespoke dinner service for your restaurant.
Meet in our Dallas showroom for private review of options from bed and bath linens to china, crystal, and silverware. Or, let's white board your themes, selections, alternates and pricing in real-time via our proprietary technology. Once ideation is complete, your personal board instantly becomes an order and moves directly to fulfillment by our state-of-the-art Distribution Center. We then deliver your complete, palletized order anywhere in the world.
Our support continues long after the initial project. With our knowledge of your project, over 35-years of experience, and analytics, we can often times proactively anticipate when items like bed linens or bath terry may need to be replaced. Through our online private client portal, we make re-orders and replenishments single-click simple. Of course, you always have the option to reach out to your dedicated client management professional, and we're happy to handle the details.
